Sensor Cleaning

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cGr
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Sensor Cleaning

Post by cGr » Fri 27 Jul, 2012 3:47 pm

[/size]I dropped my camera off to Van @ CameraTech yesterday afternoon for a sensor clean and picked it up this morning (5 years old, 10,000 frames and a few stubborn bits of dust which just werent moving via non-intrusive cleaning). $77 for the wet clean which is respectable (teds were ~$110, some other guy in town was around the same). I dont think its that hard to DIY, but I dont want the outlay + the risk of stuffing it up (even having to redo it as more dust collects on the sensor as I clean the sensor).

CameraTech feels super dodgy, its akin to handing my camera to some random stranger on the street and asking for a sensor clean. Seriously, I handed my camera over, scribbled my name on a scrap bit of paper, and walked out. I guess the good thing is that these type of back alley technicians dont have to rely on fancy store fronts (and the associated cost which is inevitably paid for by the consumer) because their name and skills have become well enough known that they can operate out of what is essentially a converted apartment in Festival Towers.

edit: Cant recommend. See post below.

Camera Tech
Unit 102, 89 Charlotte St, Brisbane QLD 4000
Ph: (7) 3229 5406

You have to use the intercom to buzz up to the first floor, although there is a sign on the door telling you that CameraTech is there (or at least in that general area).

double edit: Camera Tech is NO LONGER an authorised Canon Service Centre. Even calling them a Canon Specialist is stretching the truth.

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Re: Sensor Cleaning

Post by daBOODA » Fri 27 Jul, 2012 4:00 pm

How dodgy is his 'workshop' lol

You go into a residential building, open the door to an apartment and there he is behind a counter smiling at you
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Re: Sensor Cleaning

Post by DreamensioN » Fri 27 Jul, 2012 4:41 pm

Van is great. He's the one that repaired my dropped and broken 10-22mm lens.

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Re: Sensor Cleaning

Post by cGr » Fri 27 Jul, 2012 4:50 pm

I remember your (similar) story about how dodgy you felt dropping your lens off. Now that I've been there, I completely understand!

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Re: Sensor Cleaning

Post by cGr » Fri 27 Jul, 2012 5:48 pm

Well, this sucks.

I get home, rattle off a couple of photos @ f/22 into the blue sky, and here's the result.

I reckon the sensor has come back dirtier than what I gave it. I originally had a couple of (very obvious) dust spots in the upper centre of my frame, now I've got these funky smudge marks on the left hand side of the sensor.

And he's not answering his phone.
And I'm going on holidays next week.
And I wanted to take some decent photos without having to touch up these fucking marks every time.

I retract my commendation. Go somewhere else for sensor cleaning.
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Sensor Cleaning

Post by dorift » Fri 27 Jul, 2012 5:55 pm

That's fucking average as.
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Re: Sensor Cleaning

Post by daBOODA » Fri 27 Jul, 2012 5:59 pm

Noted
"The argument doesn't work with me. Go back to your cracker jack lifestyle and I'll meet you at the evolutionary bell curve ... I'll be sitting there a while, it's kind of a tortoise and the hare story." - Bill Hicks

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Re: Sensor Cleaning

Post by SecaBoy » Fri 27 Jul, 2012 6:13 pm

what a shame. :(
1991 Toyota Corolla Seca ==> SOLD
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:cry
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Re: Sensor Cleaning

Post by iano » Fri 27 Jul, 2012 7:20 pm

I've used him only once - now I never will again. He had it done within an hour. Compare this to Andersons that need a minimum 3 full meticulous hours and give you a before and after reference print out so you know exactly how much dust they removed.

I got mine back in similar state to your blue sky shot above, he hadn't removed the sticky dust at all.
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Re: Sensor Cleaning

Post by DreamensioN » Fri 27 Jul, 2012 10:01 pm

Hey Cam - try a sensor clean from the camera's menu. I know it does a clean when you turn it off, but try it from when the camera is already on, and in the full menu.

You can use this trick with a computer monitor to check for dust.
http://www.thephoblographer.com/2010/09 ... nsor-dust/

Do a before & after, with the menu optioned sensor clean.

The reason I say this, is because Bostock (one of my groomsman), just picked up his camera from Van earlier this a week aswell, and had the _exact_ same issue as you. He's got the 50D, same as me. He did the above mentioned things, and after the electronic sensor clean - it's perfect. And he said the reason for doing it from the menu option, is he thinks it's different (maybe longer?) than the clean that gets done when you turn the camera off.

It's worth a shot.

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Re: Sensor Cleaning

Post by Ted » Sat 28 Jul, 2012 6:40 am

I have used Andersens before and they have been great.

Want to borrow mine for your trip away Cam? Not like I use it much!!
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Re: Sensor Cleaning

Post by cGr » Sat 28 Jul, 2012 1:05 pm

Noel: My camera does a sensor clean every time I turn it off. No love for this type of baked in dust.

iano: 3 hours? Seriously? See below.

Ted: I was close to calling you this morning.

I found these online last night: http://digitalcamerawarehouse.com.au/prod8393.htm . Reasonable price (can throw away after using), comes with the fluid, close to home, all looks good. But. I thought I'd go to the tried and true Photo Continental just in case they had something better. They dont. The first kit the girl showed me was $200 and was just a dry clean brush. There was a super-duper kit (with magnifying glass, vacuum, everything) which had no price on it, but given the cost of the brush, I told her not to bother checking. And that was it. Nothing else. I walked out very disappointed.

I went via digital camera warehouse on my way home. Really cool looking store at Annerley, kinda like a mini PC. Anyway, they only had 1 dry kit which was ~$100. When I asked about the swabs above, he said they dont stock them, but can get them in. Mother-fucker. Left feeling even more dejected.

Camera Pro in the valley? Some nice lenses and kit in general (incl an M9), but nothing else. I shoulda known that a Valley camera store would be for hipsters and nothing more.

Phone call to Teds? Donuts.

Phone call to Camera House in town? Yeh - we have some of these green clean things. Quick online check, looks good, in I go.

First problem? The green clean kit they had was a vacuum, compressed air, magnifying glass and a couple of swabs for who knows how much. While the girl checked the price, I took a bit more of a look around, and found the Visible Dust swabs I linked to above. She couldnt find the price for them, but the guy gave me 2 packs (4 swabs in each) for $50. Bargain. The only drama that they are for FF sensors (24mm width to swipe sideways across the sensor if it sat vertically). No biggie, the 40D sensor is 22mm wide, so I'll just swipe vertically.

Took it home, 15 mins later and I'm done. And it would have taken less time if I hadnt spent 10 mins trying to get the last dust bunny out (see below - it just wont move). The FF swabs work perfectly on the crop sensor, the 24mm wide swab works great on the 22mm wide sensor as the edge of the swab is outside the sensor area (but still on the glass), so you dont end up with any dust-in-the-corner problems. Also, the 24mm swab is perfect for cleaning the mirror once the sensor is done.

In honour of me getting cleaned up (pun intended) by an authorised Canon rep, here's my offer to anyone on redline. I've got 6 swabs left (I used 2 on my sensor), so I'll do a sensor clean on 3 cameras for $20 (to use up my swabs). This is my big Fuck You to paying (min) 400% markup on a task that has had so much FUD thrown around it that its scared people away from doing it themselves.

tl;dr - Buy the swabs online from digital camera warehouse, and do it yourself.
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Re: Sensor Cleaning

Post by Eu-GenixX » Sat 28 Jul, 2012 1:13 pm

Looks a shite ton better....

Digital Camera Warehouse seem to have good prices..

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Re: Sensor Cleaning

Post by iano » Sat 28 Jul, 2012 3:19 pm

BE CAREFUL if you're going to diy. Make damn sure the mirror is up and STAYS up if you put anything near your sensor.

Trust me, a broken shutter blade & $500 later, I got my D7000 back. Lesson learned.
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Re: Sensor Cleaning

Post by daBOODA » Sat 28 Jul, 2012 3:24 pm

^ Sensor cleaning mode. DON'T use bulb mode! Using sensor cleaning mode will also shut the camera off while it leaves the mirror and shutter open.
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Re: Sensor Cleaning

Post by cGr » Tue 28 Aug, 2012 12:42 pm

After all the stuff around with Camera Tech above, I contacted Canon to see what they could do (hoping they would have a quiet chat to Camera Tech at least, some compensation from them at best), and early last week they (Canon) got back to me.

The bottom line is that Camera Tech is NO LONGER an authorised Canon Service Centre.

Canon has advised me that Camera Tech were an authorised service centre 'a few years back', and that Camera Tech have failed to rectify their signage and advertising since then. Canon Head Office has requested that this mis-leading information be removed from Camera Tech's literature. In my contact with Canon they have said that technically speaking, Camera Tech's claims to be a 'Canon Specialist' could be considered legitimate - Canon obviously cant/wont recommend Camera Tech, so take from that what you wish. That Canon wont even endorse them as a Canon Specialist means I wont be taking any of my gear back to Camera Tech, it will go straight to Canon head office in the future (if the need ever arises). If anything stuffs up with Camera Tech, you've got to deal with them (him) direct, at least with Canon there is backing from the Canon brand itself.

As for my dirty sensor and being out of pocket? There's nothing I can do apart from take my camera back to Camera Tech, and ask for a reclean as a part of the small business code and me not being happy with the level of service. Needless to say that's not going to happen, so this whole debacle will get written off as experience. On the positive side, I now know how to clean my camera sensor myself, without it costing a fortune.

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Re: Sensor Cleaning

Post by iano » Tue 28 Aug, 2012 6:56 pm

I still think you're being overly pedantic about the whole affair. Yeah, so he's dodgy. Time to move on perhaps? Your sensor, for a DSLR that's what....5 years old, looks impeccable.
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Re: Sensor Cleaning

Post by Eu-GenixX » Tue 28 Aug, 2012 7:24 pm

Because "being pedantic" may reduce the chances of a similar thing happening to someone else...

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Re: Sensor Cleaning

Post by iano » Tue 28 Aug, 2012 7:33 pm

True
This isn't life, it's just stuff. And it's become more important to you than living. Well, honey, that's just nuts

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Re: Sensor Cleaning

Post by cGr » Tue 28 Aug, 2012 9:31 pm

Euge got it in one - I dont want someone else making a similar (or worse) mistake.

It's the laziness of people that is why he's still trading as an Authorised Canon Repair Centre.

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