I have never been a fan of Photo Continental. I have tried to like them, but their customer service has always been woeful. I did buy a Lowepro bag from them years ago, and they were helpful that time. I have no problems with Camerapro, in fact my Leica and one lens came from them. They were easy to deal with. A mate who lives in Melbourne has picked up a couple of things from them over the phone with no problems. I have never needed technical information from them though, I am not very technical.
I do like the little shops, and its customer service that will get me spending my money. CameraLane in Melbourne is nice place to look at. I did buy a Canon S120 recently and spent my money at Ted's in Garden City. That was one I shopped around (3 places) and went back to the place that actually bothered to talk to me rather than just give me a price.
While in Japan, I set out to buy another lens. I knew what I wanted. CameraPro has stopped pushing rangefinder stuff but they could get it to me for $1460. CameraLane in Melbourne said $1250 so I figured I would get it sometime when I was next in Melbourne. But in Japan, the huge chain - Yodobashi Camera - had it for $1100. However, two stores I went to had no stock. BTW this is what a tiny fragment of a Yodobashi store looks like
I had also read about this place in Tokyo, on the 8th floor of a little building. Found it, and entered camera heaven. Old cameras, new cameras, all top notch stuff (Hasselblad, Leica, Canon, Nikon, Pentax, Yashica.....) but no photography allowed (he did let me take a couple of shots). Asked them for a price on the lens I wanted, and he came back with $910. Also picked up an Artisan and Artist strap to try. He did ask me how I found them. Great customer service, simple to deal with and good stuff. As far as I am concerned, places who are happy to treat me like a customer can have my money any time. I am over being treated with disdain, and I am also not a big Internet shopper.
And for the Nikon fans, something I walked past

Motorsport is a disease, where the only cure is poverty.